Shipping Policy for OOFOS
Order Preparation
At OOFOS, we begin preparing your order after payment confirmation. Preparation time typically ranges from 1 to 3 business days but may vary due to product availability, order volume, warehouse activities, holidays, or other factors.
Delivery Timeframes
Once shipped, orders generally take 5 to 10 business days to arrive. These delivery timeframes are estimates to help you plan but are not guarantees. Actual delivery may differ based on your location, chosen shipping method, carrier performance, weather conditions, customs processing, or other external influences.
Available Shipping Methods
Your available shipping options depend on your delivery address, the characteristics and size of the items ordered, and the carriers servicing your destination. These options will be shown during checkout to help you select the best choice for your order.
Shipping Fees
Shipping charges are calculated based on factors including destination, selected service level, package weight or dimensions, order value, and any applicable promotions. All shipping fees will be clearly displayed before you complete your purchase.
Shipment Tracking
When available, tracking information will be provided once your order ships. Please allow some time after dispatch for the tracking details to become active in the carrier's system.
Address Verification
Please double-check your shipping address during checkout. Incorrect or incomplete addresses can cause delivery failures, delays, or extra shipping charges.
Delivery Challenges
Several uncontrollable factors may affect your delivery schedule, including but not limited to:
- Extreme weather events
- Carrier service disruptions
- High holiday or seasonal order volumes
- Public holidays
- Customs inspections
- Transportation delays
- Incorrect address details
- Other unforeseen circumstances
Receiving Damaged Shipments
If your package arrives with noticeable damage, please keep all original packaging and contact OOFOS promptly at paulazaxo4@gmail.com. We may request photos and order details so we can evaluate the issue and find a solution.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, first check the tracking information for updates. If issues persist, we may assist in investigating with the carrier to locate your package.
International Shipping
For customers ordering from outside the United States, please be aware that import duties, customs fees, taxes, or other charges may apply according to your country's regulations. These costs are typically the responsibility of the recipient unless otherwise stated.
Undeliverable Packages
Packages may be returned to OOFOS if delivery fails due to an incorrect address, refusal of shipment, or other reasons. Additional shipping or handling fees may be charged for reshipment. Refund eligibility will be evaluated based on the specific circumstances and our applicable policies.