Return & Refund Policy

Return Eligibility and Timeframe

At OOFOS, you may request a return for eligible products within 30 days of receiving your order. To qualify, items must be returned in their original condition without unnecessary use, damage, or alterations.

Return Requirements

Please ensure your returned product meets the following conditions to help us process your return smoothly:

The item is suitable for inspection and has not been damaged from improper handling.
All original components and accessories are included, when applicable.
The original packaging is included when reasonably available.
The product can be identified from your order information.

Note that some products may have additional return conditions or restrictions. Customized items, final-sale products, and certain personal-care or hygiene items may not be eligible for standard returns.

Submitting a Return Request

Before sending any product back, please contact us with your order details, the item you intend to return, and the reason for your request. We will review your information and provide instructions for the return process if your request is eligible. Unauthorized or incorrectly addressed returns may delay your refund.

Return Shipping

If you return an item due to a change of mind or incorrect selection, you are generally responsible for the return shipping costs unless local law states otherwise. However, if your product arrives defective, damaged, or different from what you ordered, OOFOS will assist with appropriate return shipping or replacement arrangements.

Refunds and Processing

When we receive your returned item, it will be inspected to confirm it meets our return criteria. Refund eligibility depends on the item’s condition and compliance with this policy.

Approved refunds are typically issued via the original payment method within 5 to 10 business days. Please note that the timing for funds to reflect in your account may depend on your payment provider or bank.

Incorrect, Defective, or Damaged Products

If you receive a product that is incorrect, defective, or damaged, please notify us as soon as reasonably possible. We may ask for photographs, your order details, or other relevant information to understand and resolve the issue efficiently.

Product Exchanges

Exchanges may be available for eligible products, depending on item availability and the specific circumstances. If the desired replacement is not available, we will work with you to find an alternative resolution.

Additional Information

This Return & Refund Policy is consistent with applicable consumer protection laws and does not limit any mandatory rights or remedies you may have under such laws.